Resident Services was established by the Accreditation Council for Graduate Medical Education (ACGME) to help physicians in graduate medical education (GME) receive fair solutions to residency/fellowship education-related concerns and formal complaints.
Resident Services does not adjudicate disputes between individual persons and residency/fellowship programs or sponsoring institutions. Resident Services does not address issues regarding matters of admission, appointment, contract, credit, discrimination, promotion, or dismissal of faculty members, residents or fellows.
Allegations of non-compliance that occurred prior to the current and preceding residency/fellowship year should not be submitted.
Before contacting Resident Services, please bring your concerns and complaints to the institution’s designated institutional official (DIO), unless there is a good reason to proceed directly to Resident Services, and please review “Procedures for Addressing Complaints and Concerns Against Residency Programs and Sponsoring Institutions” and “Frequently Asked Questions about Concerns and Complaints” under Resident Services at www.acgme.org.
Concerns submitted do not affect the institution and/or program’s accreditation status; formal complaints, however, may affect the institution and program’s accreditation status.
Resident Services investigates, in a confidential manner, specific concerns brought to it by individuals and physicians in GME (residents, fellows, and faculty members) when the existing channels of communication or dispute resolution have proven unsatisfactory.
The specific duties of Resident Services are:
- to determine the facts in each case;
- to work with the concerned individual and designated institutional official (DIO) in seeking a satisfactory resolution; and,
- to recommend the use of the formal complaint process for violation of ACGME Institutional and Program Requirements.
For more information:
Procedures for Addressing Complaints and Concerns Against Residency Programs and Sponsoring Institutions
Frequently Asked Questions about Concerns and Complaints
Distinguishing Between Concerns and Formal Complaints - Frequently Asked Questions
Complaint Process Flow Chart
Concerns Process Flow Chart
For assistance, please contact us directly: firstname.lastname@example.org.
Marsha Miller, MA
Associate Vice President, Resident Services